Higher Gear
Posted by Patrick on November 4, 2007
Company Name: The Higher Gear Group
Company Website: www.highergear.com
Founded in 1995
Location: Chicago, IL
Below is from the company website:
Software:
The Higher Gear Group’s easy-to-use Showroom/Customer Relationship/Lead Management System software provides superior control and accountability of the entire sales, prospecting, trade-cycle, service and owner follow-up process.
Using The Higher Gear Group software has increased sales, profit, and customer satisfaction/retention at dealerships throughout the world. This system provides a very user-friendly format for the valuable real-time information that you and your sales force require.
Training:
Start-up in dealership
On-site follow-up visits
Real-time training via Internet
Individualized to each dealership’s unique selling process
Optional training facility 12 miles from O’Hare International Airport
Support:
Remote monitoring to verify everyone is using the system
24-hour support lines for custom software, technical support and training
Assistance and review of statistical analyses and reports with sales managers
Are you a current Higher Gear client or have you used their products or services in the past? If you, please comment and tell us about your experiences with Higher Gear!
annonomous said
Our dealership just went through a major “upgrade” from an older HG system to the newest one. In the process all our active customers were deactivated, and they managed to lose almost all our customer data. (the names and numbers came over but all the notes and all the info about the customer was lost) When we complained about the data loss in their process they told us that they “knew it was going to happen and it was just something we had to live with” They refused to reactivate the old server and let us print out hard copies of our notes and customer info so everything was lost. Now there’s no way to tell which customers were active and being followed up with and which were not. Not only is the new system not much of an improvement (if any), but the lost information will have us all scurrying around for months if not years. Their process was terrible, their representatives were unprofessional and uncaring, and their condescending attitude was absolutely intolerable. I would NOT recommend HG.
Andrew J. Leer said
Does this CRM connect to a database? (and not a proprietary database?)